As a Design Service Team Coordinator you are responsible within the Design Engineering department for managing all activities that we do not carry out in an Engineering project. It is up to you to work with colleagues to ensure that customers who have concluded an SLA, Service Level Agreement, receive good support from Benchmark.
In this role you are responsible for handling complaints and questions from customers for which we have usually developed a product before. Questions and small projects can be about modifications to a product, cost reduction, components that are no longer available, analyzing production outages, and so on. In this field you are the point of contact for our customers, the factories and the internal account managers.
What you can add
Within this position, the focus will be on ensuring that the implementation of the SLAs runs smoothly. In doing so, you work on continuously improving our service provision. In addition, you create a professional working environment, for example by improving reports, by setting up a ticket system and you work on customer satisfaction. As leader of the helpdesk team, you are often the first point of contact for our SLA customers. You also organize the division of work for the engineers entrusted to you.
How you add value
You have the following tasks
We are looking for a new colleague
What are you good at?
Working at a global organization, which is characterized by professionals and a culture in which we are open to new initiatives and ideas. You will be working in a dynamic environment, in independent teams and are stimulated to grow within the company and take your own responsibility. These steps are possible within and outside your current job area. Benchmark is part of the CLA Metalektro. Within our working environment, the work is not only challenging, but above all interesting and fun. In addition to an appropriate salary, we offer excellent conditions such as:
Benchmark in Almelo is part of the multinational Benchmark Inc., a listed company in the field of manufacturing electronics and providing services to original equipment manufacturers (OEMs). At Benchmark you work for companies that make an impact with their innovations. We develop new products for these organizations; products that increase safety, health or, on the contrary, convenience. We supply these products from product design to volume production and directly to the end user. This entire process, from design to production, is carried out entirely in Almelo. Benchmark Inc currently has 23 branches of which over 400 employees work in Almelo.
Have we aroused your interest in working for a fast-growing, internationally operating project organization? Then apply now!
Are you looking for more information? Please contact Manon Voskamp at Recruitment@bench.com.
Acquisition is not appreciated. No rights or obligations can be derived from proposing candidates without an assignment from HR.